blog

12 May 2015

The Human Side Week 11:   Building Intimate Customer Relations

One organisation we recently worked with had a very unique strategy: To build intimate customer relations by developing more cohesion, participation and co-operation among the people doing things. As a result, they used their workplace design as a catalyst for change in two key respects: firstly they inverted the structure putting people closest to the customer at the top. Secondly, customer/member information was treated as the most valuable and treasured resource available that bound the various activities throughout the organisation. The workplace design makes these aspirations explicit through five design innovations.

11 May 2015

The Human Side Week 10:   Work patterns for 'Agile' management and 'Action' learning.

'Agile' managment methodologies are becoming more common within businesses that are working in highly volatile business environments.   Within Emergency Operations Centres (EOC's) where quality of decision making under extremely stressful conditions predominates, or within the IT sector where speed to market and innovation are driving forces, 'Agile' managment is already part of the everyday language.  Words such as daily 'Scrum', 'Sprint' and 'Kanban' frame a new paradigm of working and the physical envionment that supports it.  The same methodology is well established within the education sector, termed 'Action Learning'.

09 April 2015

The Human Side Week 9:  Flow and the Immersive Experience.

A recent post occupancy survey carried out by Resource asked office workers to comment on what design feature most impacted on their productivity. One feature commonly mentioned was having dual computer monitors at their workpoint.  One respondent was so enthusiastic at having two monitors that they said that everything else in the workplace is icing on the cake.

20 February 2014

The Human Side Week 8 : Facilitate Process Reliability and Efficiency

The focus of our blog is how the physical workplace can help to make people work more effectively and productively as individuals.  But work is more commonly about a chain of processes carried out by a number of individuals. Improving individual productivity delivers only a small benefit compared to improving the process chain. For example, when an individual completes their work and passes it on to the next person, this is where the mistakes happen, and time is wasted. This transition is called "Hand-off" and the time lost during each hand-off can exceed the time it takes to complete a task by a factor of 10. According to thought leader in process engineering and founder of Business Excellence Consulting, Mark Rehn states that by reducing the number of hand-offs or improving the hand-off process, an organisation can reduce operating cost by up to 30% while increasing the quality and consistency of the outcomes.

11 February 2014

The Human Side: Week 7 : Support Positive Psychology and Well Being

Resource Architecture was lucky to be invited to attend a private Q&A session at Geelong Grammar School with international thought leader in positive psychology and wellbeing, Martin Seligman from the University of Pennsylvania. Martin was a keynote speaker at the recent Australian Positive Psychology and Well-being conference in Melbourne.  He also gave a public lecture at the Melbourne Town hall which was a sell-out.

30 October 2013

The Human Side Week 6 : Encourage Physical Activity in Ergonomics for Health and Productivity

Technology has made us the most sedentary humans in history and new devices as well as work settings are putting us in postures that compromise our health.  One of the most important factors that will provide a high return on the investment in your workplace and people is promoting employee physical health and well-being because of it's direct effect on work performance. The solution is simple to help manage the negative health effects and doesn't come with the price tag of the latest, most advanced "ergonomic" product.