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The Human Side Week 10: Work patterns for 'Agile' management and 'Action' learning

Posted by Graham Kirkwood on 11 May 2015 | 0 Comments

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'Agile' managment methodologies are becoming more common within businesses that are working in highly volatile business environments.   Within Emergency Operations Centres (EOC's) where quality of decision making under extremely stressful conditions predominates, or within the IT sector where speed to market and innovation are driving forces, 'Agile' managment is already part of the everyday language.  Words such as daily 'Scrum', 'Sprint' and 'Kanban' frame a new paradigm of working and the physical envionment that supports it.  The same methodology is well established within the education sector, termed 'Action Learning'.

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Week 10:

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The Human Side Week 11: Building Intimate Customer Relations

Posted by Graham Kirkwood on 11 May 2015 | 0 Comments

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One organisation we recently worked with had a very unique strategy: To build intimate customer relations by developing more cohesion, participation and co-operation among the people doing things.   As a result, they used their workplace design as a catalyst for change in two key respects: firstly they inverted the structure putting people closest to the customer at the top. Secondly, customer/member information was treated as the most valuable and treasured resource available that bound the various activities throughout the organisation.  The workplace design makes these aspirations explicit through five design innovations.

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Week 11:

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The Human Side Week 9: ‘Flow’ and the Immersive Experience.

Posted by Graham Kirkwood on 9 April 2015 | 0 Comments

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A recent post occupancy survey carried out by Resource asked office workers to comment on what design feature most impacted on their productivity. One feature commonly mentioned was having dual computer monitors at their workpoint.  One respondent was so enthusiastic at having two monitors that they said that everything else in the workplace is icing on the cake.

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Week 9:

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The Human Side: Week 8 - Facilitate Process Reliability and Efficiency

Posted by Graham Kirkwood on 20 February 2014 | 0 Comments

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The focus of our blog is how the physical workplace can help to make people work more effectively and productively as individuals.  But work is more commonly about a chain of processes carried out by a number of individuals. Improving individual productivity delivers only a small benefit compared to improving the process chain. For example, when an individual completes their work and passes it on to the next person, this is where the mistakes happen, and time is wasted. This transition is called ‘Hand-off’ and the time lost during each hand-off can exceed the time it takes to complete a task by a factor of 10. According to thought leader in process engineering and founder of Business Excellence Consulting, Mark Rehn states that by reducing the number of hand-offs or improving the hand-off process, an organisation can reduce operating cost by up to 30% while increasing the quality and consistency of the outcomes.

Week 8:

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The Human Side: Week 7 - Support Positive Psychology and Well Being

Posted by Graham Kirkwood on 11 February 2014 | 0 Comments

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Resource Architecture was lucky to be invited to attend a private Q&A session at Geelong Grammar School with international thought leader in positive psychology and wellbeing, Martin Seligman from the University of Pennsylvania. Martin was a keynote speaker at the recent Australian Positive Psychology and Well-being conference in Melbourne.  He also gave a public lecture at the Melbourne Town hall which was a sell-out.

Week 7:

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The Human Side: Week 6 - Encourage Physical Activity in Ergonomics for Health and Productivity

Posted by Mary Beth Caccitolo on 30 October 2013 | 0 Comments

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Technology has made us the most sedentary humans in history and new devices as well as work settings are putting us in postures that compromise our health.  One of the most important factors that will provide a high return on the investment in your workplace and people is promoting employee physical health and well-being because of it's direct effect on work performance. The solution is simple to help manage the negative health effects and doesn’t come with the price tag of the latest, most advanced “ergonomic” product.

Week 6:

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The Human Side: Week 5 - Fulling the Brand Promise

Posted by Mary Beth Caccitolo on 29 August 2013 | 0 Comments

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When a client reaches for the door of a reception, they may have a preconception of the company. The reception and all the proceeding touch points a client (or any visitor) experiences in their journey through the space is an opportunity to set their preconception straight. One of the most effective touch points to reinforce the brand is through human interface. Having protocols in place of how employees treat customers in these face-to-face interactions is an operative way to convey your brand and should not be over-looked. However, the design of the physical space should support employees in easily acting out these behaviors and fulfilling the brand promise. The design can also provide other effective touch points to help form the overall experience.

Week 5:

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The Human Side: Week 4 - Connect Isolated Groups

Posted by Mary Beth Caccitolo on 29 August 2013 | 0 Comments

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The workplace is no longer where we may get our best work done, or where we may be the most productive. So what is the workplace for? “People need people, people need technology, and people need spaces that bring those two together in effective ways.” With mobility increasing, the requirements of the physical workplace are evolving. Emphasis should be placed on keeping mobile workers connected to the workplace, while improving human connections between employees who already work within the office.

Improving human connectivity in the workplace starts with an understanding of the organisation’s groups and how they operate. With mobile technology, the idea that efficiency lies within placing adjacencies according to work production/process may no longer be necessary. Designing to support human interaction in the workplace however, is still relevant whether it is through connecting in person, or through provided technology, i.e. teleconferencing, etc. So with the physical workplace being a catalyst for providing these connections, how can we design to improve them?

Week 4:

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The Human Side: Week 3 - Increase Motivation for Learning and Innovation

Posted by Mary Beth Caccitolo on 16 August 2013 | 0 Comments

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Information is freely accessible in the workplace today, but the ability to share knowledge, reflect and learn from the experience of peers is far more important in order to motivate, innovate and be more productive.  Such behaviour patterns are enhanced by the way we bring together workspace, technology and people.

Read ahead for workplace design solutions to increase motivation for learning in the workplace!

Week 3:

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The Human Side: Week 2 - Express Group Meaning and Purpose

Posted by Mary Beth Caccitolo on 2 August 2013 | 0 Comments

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To continue our Human Side series, in effort to provide tips on how to humanise the workplace to achieve better business results, this week looks at ways to "Express Group Meaning and Purpose" in the workplace. This objective is based on the importance of expressing the organisation's vision clearly to both the customer and employee. This awareness fosters a sense of connectedness and a sense of community, both critical for the organisational culture and the brand.

Week 2:

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