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Viewing entries tagged with 'Communication'

The Human Side Week 13: Is Digital replacing the Physical Workplace?

Posted by Annette Davis on 18 January 2017 | 0 Comments

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The workplace today embodies both a physical and digital environment. Advancements in technology, and the consequent digitalisation of information, has impacted all industries.  An increasing number of businesses which were previously based around a physical workplace have transitioned to a digital interface, such as online clothes store ‘ASOS’ or taxi service app ‘Uber’.

The traditional workplace is indeed evolving in line with technology, which poses the question ‘Is digital replacing the physical workplace?

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Week 13:

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The Human Side: Week 5 - Fulling the Brand Promise

Posted by Mary Beth Caccitolo on 29 August 2013 | 0 Comments

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When a client reaches for the door of a reception, they may have a preconception of the company. The reception and all the proceeding touch points a client (or any visitor) experiences in their journey through the space is an opportunity to set their preconception straight. One of the most effective touch points to reinforce the brand is through human interface. Having protocols in place of how employees treat customers in these face-to-face interactions is an operative way to convey your brand and should not be over-looked. However, the design of the physical space should support employees in easily acting out these behaviors and fulfilling the brand promise. The design can also provide other effective touch points to help form the overall experience.

Week 5:

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Seven Steps to Progress Workplace Change through Design Empathy

Posted by Mary Beth Caccitolo on 4 April 2013 | 0 Comments

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Workplace change will progress more effectively when people are involved in the process.

Planning, briefing and design of a new workplace is the best, clearest and least threatening way to do this. The physical workplace is generally the only real manifestation of workplace change impacting the enitre organisation, so why not take the steps to make the process as effective as possible?

We call it Design Empathy. Read on for seven steps to take to help include people in the process.

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Bring People Along the Activity-Based Workplace Journey

Posted by Mary Beth Caccitolo on 16 January 2013 | 0 Comments

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In the social and mobile workforce of today, workplaces which are more open, interactive, and flexible are barely considered ‘cutting edge’. The rapid advance of technology, and the evolution of management style has been a strong influence on workplace design shifting towards Activity-Based Working (ABW). But what does this mean for people who actually do the work?

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