The workplace is no longer where we may get our best work done, or where we may be the most productive. So what is the workplace for? “People need people, people need technology, and people need spaces that bring those two together in effective ways.” With mobility increasing, the requirements of the physical workplace are evolving. Emphasis should be placed on keeping mobile workers connected to the workplace, while improving human connections between employees who already work within the office.
Improving human connectivity in the workplace starts with an understanding of the organisation’s groups and how they operate. With mobile technology, the idea that efficiency lies within placing adjacencies according to work production/process may no longer be necessary. Designing to support human interaction in the workplace however, is still relevant whether it is through connecting in person, or through provided technology, i.e. teleconferencing, etc. So with the physical workplace being a catalyst for providing these connections, how can we design to improve them?
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workplace, strategy, empathy, communication, design, end-user, workplace audit, change management, activity-based working
Workplace change will progress more effectively when people are involved in the process.
Planning, briefing and design of a new workplace is the best, clearest and least threatening way to do this. The physical workplace is generally the only real manifestation of workplace change impacting the enitre organisation, so why not take the steps to make the process as effective as possible?
We call it Design Empathy. Read on for seven steps to take to help include people in the process.